Frequently Asked Questions

I am a NEW patient; how do I make an
appointment at a Healthcare Network location?

Contact our Call Center at 239.658.3000 during these hours:

Monday – Friday 8:00 a.m. – 5:00 p.m.

If you have an emergency, call 911 immediately.

I am an EXISTING patient; how do I make an
appointment at a Healthcare Network location?

Call our Call Center at 239.658.3000.

Call Center Hours: Monday – Friday 8:00 a.m. – 5:00 p.m.
OR
Request an appointment through the Patient Portal.

If you have an emergency, call 911 immediately.

What time should I arrive for my appointment?

Patients should arrive 10-15 minutes prior to the scheduled appointment time.

How do I cancel an appointment?

Call our Call Center at 239.658.3000, and a representative will help you cancel or reschedule.
OR
You can request a different appointment through the Patient Portal.

If you arrive more than 15 minutes past your appointment time,
we will do our best to fit you in, but you may need to wait or reschedule.

How do I pay for services?

We accept Medicaid and Medicare, and we are contracted with most larger commercial insurance plans. Call for details.

Bring your insurance card to every visit and be prepared to pay your co-payment
when you check in for your appointment. We accept VISA, Mastercard, American Express, Discover and checks.

Healthcare Network believes that everybody is entitled to affordable healthcare.
No one will be denied access to services due to lack of insurance.

Do I need health insurance?

If a patient doesn’t qualify for insurance, Healthcare Network offers a sliding fee scale for self-pay patients based on family size and income. No one will be denied access to services due to lack of insurance.

Learn More

How should I use the Patient Portal?

Using a secure website, you can use your Patient Portal to communicate with your provider about non-urgent needs, request appointments, request medication refills, and review your medical information including medications, allergies, immunizations, lab results and care plans.

How can I access my medical or dental records?

You can access your medical and dental records through your Patient Portal.

How can I request medication refills?

Patients can request medication refills through the Patient Portal
or by calling their Healthcare Network pharmacy.

PHARMACY LOCATIONS:
At Nichols Community Health Center (Golden Gate): 239.658.3772
At Marion E. Fether (Immokalee): 239.658.3773